Electronic Resources Accessing Guide and Help

Electronic Resources Access Guide and Help

If you experience an error when trying to access a resource, it could be caused by your browser settings, personal firewall or anti-virus software.

Checking the following should resolve the problem:

Use the most current browser of your choice
Enable cookies
Clear out your browser’s cache or temp files
Disable any pop-up blockers
Check privacy/firewall settings

Special Instructions for Norton software users
Special Note for AOL users

Help with Maryland’s Digital eLibrary Consortium (OverDrive)
Help with NetLibrary

After trying all suggestions listed here, if you are still having access problems, {{contact,Databases,email_general}} us
Current Browser Choices
Mozilla Firefox
Internet Explorer
Netscape
Safari

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Enabling Cookies

Firefox and Netscape

Click on Tools.
Select Options.
Click on the Privacy icon.
Check off Accept cookies from sites box.
Select, from the Keep until: drop down menu, either they expire or I close Firefox/Navigator.
Click on OK.

Internet Explorer

Click on Tools.
Select Internet Options.
Click the Privacy tab.
Move the slider to Medium.
You can also select Advanced for specialized cookie treatment.

Safari

Click on Safari.
Select Preferences.
Click on the Security icon.
Under Accept Cookies, click the button next to Only from sites you navigate to.

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Clearing Cache or Temp Files

Mozilla Firefox

Click on Tools.
Click on Clear Private Data.
Uncheck everything except Cache.
Click on Clear Private Data Now.

Internet Explorer

Click on Tools.
Select Internet Options.
In the Browsing History section, click on Delete.
Click Delete Files in the Temporary Internet Files section.
Click on Yes.
Click on Close.
Click on OK.

Netscape

Click on Tools.
Click on Clear Private Data.
Uncheck everything except Cache.
Click on Clear Private Data Now.

Safari

Click on Safari.
Click on Empty Cache.

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Disabling Pop-up Blockers
Google Toolbar

The Google Popup Blocker can be told to remember these sites so pop-up windows are allowed to launch. This information is stored on your computer in what’s known as a "whitelist" (as opposed to a "blacklist"). The Popup Blocker uses the whitelist to turn itself off when you visit sites whose popups you would like to see.

To add a site to your whitelist, visit the site and press the Popup Blocker button. The button text will change to read "Popups okay," indicating that the Popup Blocker is disabled on the site in question.

Yahoo Toolbar

Click the Pop-Up Blocker menu.

Select "Disable Pop-Up Blocker".

(If the checkmark was present, Pop-Up Blocker is off.)

Internet Explorer

Click on Tools.
Select Pop-up blocker.
Select Turn Off Pop-up Blocker.

Mozilla Firefox

Click on Tools.
Select Options.
Click on Content icon.
Uncheck Block Popup Windows.

Netscape

Click on Tools.
Select Options.
Click on Content icon.
Uncheck Block Popup Windows.

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Privacy and Firewall Settings
Security settings in browsers or firewall software can cause certain databases to prompt you for a username and password. This can be corrected by lowering your settings.

Internet Explorer 6.0 & 7

Click on Tools.
Select Options.
Click on Privacy tab.
Change to Low.
Click Apply.
Click OK.

Zone Alarm Pro
This does not apply to the free version of Zone Alarm, but the registered version (Zone Alarm Pro).

Open the Zone Alarm configuration panel by double clicking on the Zone Alarm icon on the bottom right of your Windows Taskbar, or by opening Zone Alarm from the Start and Programs menu.
Select the Privacy menu on the left hand side.
Click on the button labeled Custom, in the Cookie Control section.
Uncheck Remove Private Header Information.
Click OK, then close the Zone Alarm configuration panel.
Clear cache and cookies in your browser.

Zone Alarm information provided by SAILOR® Maryland’s Public Information Network


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Special Instructions for Norton Software
Norton Internet Security has a privacy feature that can cause problems with accessing some databases.

Open Norton Internet Security.
Click Options.
Click Internet Security.
Click the Advanced Options button.
Click the Privacy tab.
Change Referrer (under Browsing Privacy) to Permit.
Click OK.
Click OK again.
Close Norton Internet Security and clear your browser cache.

Norton information provided by SAILOR® Maryland’s Public Information Network
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Special Instructions for AOL Users
AOL’s native browser does not work well with all web sites. We recommend that you connect to the internet using AOL, then minimize it and bring up a separate browser to view the databases.
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Help with Maryland’s Digital eLibrary Consortium (OverDrive)
For additional help with Maryland’s Digital eLibrary Consortium (Overdrive)…
 
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Help with NetLibrary
For additional help with NetLibrary…

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